Answers to all your questions at 8p88

Yes, the welcome bonus must be used within a set period. If the wagering requirement is not completed within the specified time after receiving the bonus, the bonus and any winnings earned from it may be cancelled. Full details about bonus expiry can be found on our Terms and Conditions page. If you contact support before the expiry, they will assist you.

Bets on slots and most casino games generally count toward wagering. However, some games — such as certain live table games — may be fully or partially excluded. To find out how much each game contributes, ask support or check the Terms and Conditions. It is best to confirm this before you start wagering.

At 8p88, wagering on the welcome bonus is calculated on the bonus amount only — not on the deposit amount. For example: if you deposit ৳1,000, you receive a 120% bonus of ৳1,200. Multiplying ৳1,200 by 25 gives ৳30,000 — that is the total amount you need to wager before you can withdraw the bonus.

Yes, if you no longer want a bonus after accepting it, contact support via live chat. However, cancelling the bonus will also cancel any winnings earned from it. Think this through carefully before cancelling, and feel free to ask support for advice if needed.

No. The welcome bonus applies to each player only once — at the time of the first deposit. If the same person tries to claim the bonus again by opening a new account, both accounts risk being cancelled. At 8p88, each person may hold only one account.

Absolutely. The 8p88 support team is fully capable of assisting in Bengali. You can also communicate in English. This service was set up with Bangladeshi players in mind, so language will never be a barrier.

Having your account username or registered number, a detailed description of the issue, and — where applicable — a transaction ID or screenshot ready when you contact support will speed up the resolution significantly. It also saves you the hassle of providing the same information multiple times.

8p88 support is available 7 days a week, 24 hours a day. Whether it is the middle of the night or the middle of the day, send a message in live chat and you will get a quick response. The service does not close on Eid, Puja, or any other public holiday.

8p88 has two support channels — live chat and email. Live chat gives you instant assistance. The email address is [email protected] — email is more suitable for complex matters or sending documents.

The identity verification (KYC) process is carried out to ensure account security and prevent fraud. It confirms that you are the account owner, not someone else. Once verification is complete, there are no obstacles to withdrawals and your account stays protected.

If the documents you submitted are rejected, first ask support via live chat why the rejection occurred. It is usually because the image is blurry, cropped, or the document has expired. Once you know the issue, resubmit clear and complete documents.

Yes, it must. The name entered when registering at 8p88 must exactly match the name on your bKash, Nagad, or Rocket account. If the names differ, verification may be rejected or withdrawals may be delayed.

Yes. 8p88 keeps players' personal information and documents secure through SSL encryption. This information is not shared with third parties. For more details, read our Privacy Policy.

A National ID card (NID), passport, or driving licence is generally accepted for identity verification. A recent utility bill or bank statement may be requested for address verification. Documents must not be expired and images must be clear.

Yes. 8p88 is fully optimised for mobile browsers. You can play directly from Chrome, Firefox, or Safari on your phone without downloading a separate app. The site works normally on small screens too.

First, clear your browser's cache and cookies. Then refresh the page and check your internet connection. Using WiFi instead of mobile data often gives better results. If the problem persists, let support know via live chat.

8p88 works on Android and iOS smartphones, tablets, and desktop or laptop computers. An up-to-date browser is all you need — Chrome, Firefox, Safari, and Edge are all supported. Older browser versions can sometimes cause issues, so keep your browser updated.

When the connection is lost, the result of the current round is saved on the server. When you log back in, you will see the status of that game. If the bet was deducted but the round was not completed, contact support with the transaction ID and they will investigate and resolve it.

Yes, but bonus winnings can only be withdrawn after the wagering requirement is met. Remember, wagering is calculated on the bonus amount — for a ৳1,200 bonus at 25x, you need to place a total of ৳30,000 in bets. Once that is done, winnings can be withdrawn. The minimum withdrawal amount is ৳500.

At 8p88, after a withdrawal request is approved, the money generally arrives in your bKash, Nagad, or Rocket within 10 to 45 minutes. This is one of the fastest payment processes in Bangladesh. If it does not arrive within that time, contact support.

No. For security reasons, withdrawals can only be made to the bKash, Nagad, or Rocket number that is registered in your own name and linked to your account. Withdrawals to a third party's wallet are not permitted.

A "Pending" withdrawal means the request is being processed. It is usually completed within 10 to 45 minutes. If it takes longer, first confirm that your KYC verification is complete. Then contact support via live chat with your transaction ID and they will assist you promptly.

At 8p88, the minimum deposit amount is ৳300 (by any method — bKash, Nagad, or Rocket) and the minimum withdrawal amount is ৳500. These limits are the same for all payment methods.